How to handle social media interactions and public feedback in one place | CX-PLORE Masterclass

You spend a serious marketing budget bringing customers to the front door, so why let fragmented support channels burn that ROI? When Marketing manages social media DMs while Support handles traditional tickets, customer conversations end up scattered across dashboards. Agents waste hours toggling between platforms, context gets lost, and critical reviews sit unanswered. You’re not careless, but to a customer waiting for a response, that’s exactly how it feels. In this 20-minute masterclass, discover how unifying social media interactions and public reviews into a single workspace eliminates departmental silos, saves your team hours of wasted manual work, and protects your customer lifetime value. → You’ll learn how to: ✅ Bring social media comments, direct messages, inquiries, and public reviews into one support workflow ✅ Centralize reviews from different platforms, branches, and business locations ✅ Assign each interaction to the right agent or team with full tracking over ownership, status, and pending responses ✅ Give agents access to previous customer interactions and context ✅ Reduce missed comments, delayed replies, and scattered follow-ups ✅ Deliver a more consistent support experience across every channel This session is ideal for professionals working in: Customer support Brand & reputation management Community management 🎤 Hosted by: Vanja Novakovic 👥 Featuring: Hind Sebbar & Yaser Rijjal 🌍 Language: English Subscribe for more Lucidya walkthroughs, expert sessions, and use case breakdowns. • Website ➡https://lucidya.com/request-demo/ • Lucidya Twitter ➡   / lucidya   • Lucidya Facebook ➡   / lucidya   •Lucidya linkedin ➡   / lucidya