How to resolve social complaints in Lucidya’s new Ticketing System | CX-PLORE Masterclass

In this 20-minute masterclass, you'll see how Lucidya's new Ticketing System takes a customer complaint from your social listening dashboard to a tracked, resolved, closed ticket, all from one workspace. You’ll learn how to: Manage all customer support cases from one platform without switching tools Build searchable, audit-ready records for every customer interaction Give team leads full visibility from first contact to final resolution Reduce manual effort through a self-service portal that keeps customers updated in real time This session is ideal for professionals working in: Customer experience Contact center operations Customer support transformation Digital transformation IT and enterprise systems If your team is still jumping between platforms to manage support tickets, this session is for you. 🎤 Hosted by: Vanja Novakovic 👥 Featuring: Hind Sebbar & Yaser Rijjal 🌍 Language: English Subscribe for more Lucidya walkthroughs, expert sessions, and use case breakdowns. • Website➡ https://lucidya.com • Lucidya Twitter ➡   / lucidya   • Lucidya Facebook ➡   / lucidya   •Lucidya linkedin ➡   / lucidya