The Customer Is NOT Always Right!!: The Brutal Truth About Business & Empathy with Sylvia

Is the customer really always right? In this eye-opening episode of the Sylvia Korir Podcast, With Sylvia Gichohi a training consultant and entrepreneur. The conversation drops uncomfortable truths about customer service, business growth, and why toxic clients sometimes need to be let go. From navigating the shift from banking employee to digital entrepreneur to winning global grants like the ILO's Women in Digital Business program, Sylvia shares a masterclass in: The Power of Empathy & Emotional Intelligence: Why treating customers and employees like human beings—not just numbers—drives 70% of repeat business. When to "Divorce" Your Clients: How to handle extreme customer abuse and why letting go of the wrong customers brings ultimate peace of mind. Building a People-First Culture: Why employee satisfaction is the hidden backbone of brand loyalty and customer retention. Whether you're an aspiring entrepreneur, a corporate leader, or looking to transition out of formal employment, this conversation will change how you look at business forever! What is the biggest lesson you've learned when dealing with difficult customers or transitioning into entrepreneurship?