Client Kindness with Steve Guberman

The best client relationships aren’t built through reports, deliverables, or scopes of work. They’re built by showing up. Doug and Steve Guberman talk about client kindness and what it means to genuinely care about the people you work with. From getting on a plane just to grab lunch to having the conversations clients don’t always want to hear, it’s a conversation about trust, going the extra mile, and building relationships that are strong enough to last. Steve Guberman is a coach and M&A advisor for independent agency owners. After building, growing, and selling his own agency, he now helps founders define what they actually want from their business, build an agency that supports those goals, and navigate a sale when the time is right.