How to Build an Agent Workload Report in Jira Service Management | view26 Charts and Reports

Build your agent workload report: https://marketplace.atlassian.com/app... Setup documentation: https://help.view26.com/v3 How do you report open requests per agent in Jira Service Management? In Charts and Reports for Jira Service Management, create a custom chart with Assignee on the X axis, Request Count as the measure and Priority as the group, add it to a team view next to the status and SLA widgets, and filter the view to one agent to see their workload and the tickets behind it. Steps shown in this video 1. In the view, + › Widgets panel › Create Custom Widget: name, category, type Chart. 2. Filters step: Custom Chart › X Axis: Assignee › Measure: Request Count › Group By: Priority › Preview › Create. The widget is added to the view. 3. Add SLA Met Vs Breached Summary from the Widgets panel next to it. 4. Assignee filter › one agent › Apply: every widget updates together. 5. Widget menu › Analyze › Full DataView to list that agent's tickets. Share › with Jira Groups › Read only › pick the group › Save. Chapters 0:00 Intro and the team report 0:20 Create the assignee chart 0:43 Add context and filter to one agent 1:21 Attribution and sharing Charts and Reports for Jira Service Management by VIEW26 – Atlassian Marketplace: https://marketplace.atlassian.com/app... Documentation: https://help.view26.com/v3 #JiraServiceManagement #JSM #Jira #ServiceDesk #Reporting #Atlassian