The Business of Allied Health - Episode 1: Michael Kenihan

Running an allied health clinic is a business — but most of the real lessons are never shared publicly. Behind every clinic are decisions about hiring, pricing, growth, and risk. In this inaugural episode, Barry Nguyen (Founder and CEO of CliniScribe AI | Physiotherapist & Software Engineer) sits down with industry veteran Michael Kenihan. Having established and operated over 50 clinics throughout his career, including 13 within the LifeCare network, Michael shares his hard-earned insights on what it truly takes to balance clinical excellence with commercial success. Tune in to explore the realities of scaling a regional clinic, the essential metrics every practice owner must track to avoid stagnation, the "3 A's" of patient retention, and the unpopular truths of managing practitioner performance. Supported by CliniScribe AI. Timestamps: [00:00] - Introduction to The Business of Allied Health [01:31] - Managing Over 50 Clinics & Early Career Lessons [02:18] - The Most Transformative Clinic Investment [04:09] - The Challenge of Developing Clinical Excellence [05:14] - Hands-On Mentoring & The Secret Shopper Routine [07:34] - The Ultimate Metric for Growth: The 80% Rule [09:25] - The 3 A’s: Ability, Availability, and Affability [10:19] - The Unpopular Truth About Clinic Management [12:35] - The 4 Stages of a Health Practitioner's Journey [14:27] - Final Thoughts & Outro