Managing Armies of Digital Workers + The Value of Human Salespeople

Today, we’re joined by Todd Olson, co-founder and CEO of Pendo, the world’s first software experience management platform. We talk about: Offloading work from employees to digital workers When most people will opt to chat with an AI agent over a human The need for SaaS apps to transform themselves into agentic apps Advice for serial SaaS entrepreneurs, including a big cautionary tale for startups AI-generated and AI-maintained code and the ease of prototyping 00:00 Introduction to Todd Olson and Pendo 02:37 The Rise of Digital Workers 09:20 Human vs. AI Interaction in Customer Service 15:48 Entrepreneurship Insights from Todd Olson 22:28 The Future of AI in Business and Product Development