NewN Customer Service: one inbox for WhatsApp, Instagram, Messenger and web chat

A full tour of Customer Service in NewN, recorded in the real product. Your customers write to you on WhatsApp, Messenger, Instagram and your website. NewN brings every chat into one inbox for your whole team. The AI answers first, and when a customer needs a person it hands the chat over and tells you why. Your team takes the chat with one click, replies with the whole conversation in view, and uses saved replies, team notes and one-click automations. AI reports, Insights, Agent Performance and Conversations Analytics show how your service is going and what to do next. Chapters 0:00 One inbox for every channel 0:13 The AI answers first, and you can coach it 0:31 Handover, Needs you and reply targets 0:49 Search, assign and take a chat 1:06 Replies, saved replies and team notes 1:22 The side panel and the chat menu 1:34 LiveChat Actions: your automations on a button 1:48 AI reports on any conversation 2:03 Bulk actions and new WhatsApp chats 2:17 Insights 2:31 Agent Performance 2:45 Conversations Analytics 3:09 Recap The clinic and the customers in this video are demo data. Get started at https://newn.ai #NewN #CustomerService #WhatsAppBusiness