Why Elevator Technician Turnover is Hurting Customers—and What Can Help | Bernard Lee

Today’s guest is Bernard Lee, a longtime property manager who has spent more than thirty years working with elevator service companies. He's seen the value of having technicians who know a building inside and out, and he's also seen what happens when that continuity disappears. In this conversation, we discuss trends he’s seen in elevator service over the years, why technician turnover matters so much to customers, and how mentorship can strengthen the industry as a whole. Chapters: 00:00 - Intro 01:13 - How Elevator Service Has Changed Over 30 Years 02:37 - The Customer Impact of Technician Turnover 04:04 - Why Long-Term Technicians Know a Building Differently 07:25 - What Constant Turnover Signals to Customers 09:01 - When Turnover Creates Costly Problems 10:19 - Why Mentorship Is Critical to the Elevator Industry 12:33 - What Makes a Great Mentor? 16:34 - What the Elevator Industry Loses When Experience Walks Away 19:27 - Hands-On Learning 22:33 - How Elevator Companies Can Rebuild Customer Relationships 24:21 - Building the Next Generation of Elevator Technicians Resources: Subscribe:    / @elevatorcareers   Submit a Topic Idea for the Podcast: https://elevatorcareers.net/ Connect With Us: linktr.ee/AllredGroup A Message From Our Sponsor: Looking for top-tier talent to join your team? Call The Allred Group for your elevator recruiting needs! With a deep network and unmatched industry expertise, we quickly connect you with skilled professionals who are ready to elevate your team. Let us handle the hiring process, so you can focus on growing your business with the best in the industry. Reach out today, and let us help you take your business to new heights! To contact us go to: https://allredgroup.com