The 6 Phases of the Family Journey: From First Impression to Lasting Loyalty | Playground Webinars

Every family moves through six distinct phases with your program—from first discovering your center to graduation and beyond. But while most programs focus heavily on getting families in the door, the later phases are often where relationships quietly start to slip. Join Diane Branco, CEO & Founder of World of Wonder Childcare Center, as she breaks down all six phases, shares lessons and real numbers from 18 years of growing to five centers, and gives you one practical action to strengthen every stage of the family journey.