S4:E1 - Enabling Momentum in Product Ops with Shabnam Osman

Join host Gerisha Nadaraju & special guest host, Dr. Kevin Sakamoto, for Season 4 of Product Ops Podcast where they explore how to make product ops value visible. For episode 1, we are joined by Shabnam Osman, Director of Product Operations at Yoco. In this insightful episode, Shabnam shares her journey from product management to leading product ops, the role's nuances, and the art of enabling momentum within teams. Tune in to learn about the importance of iterative customer value, the impact of organisational structure on delivery, and practical tips on improving team efficiency and collaboration. A must-listen for anyone in the product operations space! 00:00 Welcome and Introductions 01:39 Shabnam's Journey into Product Ops 03:10 The Role of Product Operations at Yoko 04:22 Challenges and Growth in Product Ops 05:26 Incubation and Integration of New Functions 10:23 The Future of Product Ops 15:05 Driving Customer Value and Overcoming Blockers 24:29 Mini Structure and Cross-Functional Processes 25:12 Leadership Recognition and Strategic Decisions 26:39 Stakeholder Management and Iterative Customer Value 29:01 Celebrating Wins and Building Momentum 32:10 Coaching Teams and Overcoming Resistance 37:31 Iterative Processes and Flexibility 43:54 The Invisible Work of Product Ops 45:15 Reflections on Product Ops and Future Directions In addition to our Youtube, you can 1) Subscribe to our substack for the latest episodes and blog posts direct to your inbox! https://productopspod.substack.com/ 2) Catch up on Seasons 1-3 of POP or listen to audio format only here! https://creators.spotify.com/pod/prof... #productops #productoperations #productmanagement