“You never know when you’re going to save a life.” | Bandwidth at UGM 2026

“You never know when you’re going to save a life.” At Crexendo NetSapiens UGM 2026 in Austin, Robin Urkela, Emergency Services Solutions Engineer and Architect at Bandwidth, explains why getting 911 right is about much more than regulatory compliance. We discuss the transition to Next Generation 911, Kari’s Law, RAY BAUM’S Act, and the responsibilities facing MSPs, carriers, and communications providers. Robin closes with a remarkable story. A father suffers a heart attack and becomes unable to speak. His five-year-old daughter takes over the 911 call. Because accurate location information was already available, emergency responders reached the home in time to save his life. It's a powerful reminder that behind every 911 regulation is a real person depending on the technology to work. Watch our podcast from Crexendo NetSapiens UGM. #Bandwidth #Crexendo #NetSapiens #NextGen911 #EmergencyServices #MSP #Telecom #911