Help Desk Technician Day in the Life (Hour by Hour)

What does a help desk technician actually do all day? This is a real day in the life of a help desk tech, hour by hour, from logging into the ticket queue at 7 AM to handing off open tickets at 4. I spent 3 years on the help desk before moving into network admin and then cybersecurity, and I've been in IT for about 20 years. You'll see what the Monday morning call rush looks like, the tickets that fill up the middle of a shift, what tier 1 does when email goes down for the whole company, and how escalating to tier 2 works. I also cover what help desk pays, why these jobs always seem to be hiring, and the one habit that gets people promoted off the phones. Start the FREE Information Technology Course with CourseCareers NOW: https://coursecareers.com/a/CoreyDoes... *** Get $50 OFF the full course! ====== 0:00 A Real Day on the Help Desk (From Someone Who Did It 3 Years) 0:36 7 AM: Starting Your Shift in the Ticketing System 1:12 The 8 to 10 AM Rush 2:26 Help Desk Tickets 3:33 What Help Desk Does When Email Goes Down 4:49 Tier 1 vs Tier 2 vs Tier 3 Support (and How to Escalate) 6:26How to Handle Frustrated Callers on the Help Desk 7:25 End of Shift and Studying for Certifications 8:05 Help Desk Salary and Why These Jobs Are Always Hiring 9:08 The Habit That Gets You Promoted Off the Help Desk ====== What's covered: What a help desk technician's schedule looks like on an early 7-to-4 shift How ticketing systems like ServiceNow, Jira and Zendesk run your whole day Why you have to verify a caller's identity before every password reset How to set up a new hire's account in Active Directory What tier 1 support does during a company-wide outage What tier 2 wants to see in your notes when you escalate a ticket How to stay calm with angry callers (some bartending lessons help here) Which IT certifications help desk techs usually go after first: A+, Network+ and Security+ What help desk pays according to the BLS, plus real entry-level hourly pay in Florida ====== Want to see how I landed my first IT job with zero experience? Watch it here:    • How to Get Into IT Support With No Experie...   Subscribe to Corey Does Tech for honest, no-fluff advice on breaking into IT #HelpDesk #ITCareers #CourseCareers ====== LeadCreator- https://bit.ly/CDTLeadCreator VidIQ-https://vidiq.com/coreydoestech Systeme-https://bit.ly/CDTSysteme ====== Buy Me A Coffee: buymeacoffee.com/coreydoestech ====== 📺 ABOUT COREY DOES TECH 📺 Welcome to Corey Does Tech! This is the best channel for learning about software, marketing, and technology. Corey has over 20 years of experience in information technology and digital marketing. He shares helpful software tutorials, reviews, and tips to make it easy for you to understand the technology. If you want to learn how to make money from home, learn a new software suite, or discover how affiliate marketing works, you’re in the right place! Join Corey as he gives you great advice to improve your tech skills and explore new technology. 📚 COREY'S BACKGROUND 📚 Corey's journey in information technology began over 20 years ago due to his love of technology. He has become an expert in making software tutorials, testing programs, and writing software reviews. This makes him a trusted source for both technology fans and beginners. Corey knows a lot about the IT field, which helped him create a channel that teaches others how to succeed with technology. He shows you how to make money online, how to use new hardware and software, and can even explain the newest digital and affiliate marketing tactics. In essence, Corey is here to give you the tools and knowledge you need to do well in the digital world! ====== Affiliate Disclaimer This video contains affiliate links. If you click on one of them, I'll receive a commission at no additional cost to you. I only recommend products that I personally use and love. Thank you for your support!