Help Desk Skills: The 5 That Actually Matter on Day One

Getting ready for your first IT job? These are 5 help desk skills nobody teaches you before you start, and most new techs end up learning them the hard way, live on the phone. I got into IT almost 20 years ago with zero tech background. Before that, I bartended and mowed lawns. From there, I moved into tech support, then help desk, then network admin, and finally cybersecurity. In this video, I break down each skill and tell you how I actually learned it (usually by messing it up first). You'll also get a free way to practice each one before you're hired, and my rating for each one out of 10. Skill #3 is the one that kept me stuck on calls my whole first year. ====== CHAPTERS 0:00 Starting Your First IT Job With Zero Experience 0:34 Help Desk Skill #1 2:30 Help Desk Skill #2 4:29 Help Desk Skill #3 7:20 Help Desk Skill #4 9:08 Help Desk Skill #5 ====== What's covered: Why most new help desk techs get blindsided in their first few months The skill that kept me stuck on the phone my first year, and how to practice it for free tonight How to build all five skills at home before you land an IT job A help desk interview question you can answer with one of these skills My score out of 10 for every skill, and which one I'd rank at the top Real stories from my early help desk days, mistakes included ====== Want the IT basics in one place? Start the FREE Information Technology Course with CourseCareers NOW: https://coursecareers.com/a/CoreyDoes... *** Get $50 OFF the full course! Subscribe to Corey Does Tech for more on breaking into IT #HelpDesk #ITCareer #CourseCareers ====== LeadCreator- https://bit.ly/CDTLeadCreator VidIQ-https://vidiq.com/coreydoestech Systeme-https://bit.ly/CDTSysteme ====== Buy Me A Coffee: buymeacoffee.com/coreydoestech ====== 📺 ABOUT COREY DOES TECH 📺 Welcome to Corey Does Tech! This is the best channel for learning about software, marketing, and technology. Corey has over 20 years of experience in information technology and digital marketing. He shares helpful software tutorials, reviews, and tips to make it easy for you to understand the technology. If you want to learn how to make money from home, learn a new software suite, or discover how affiliate marketing works, you’re in the right place! Join Corey as he gives you great advice to improve your tech skills and explore new technology. 📚 COREY'S BACKGROUND 📚 Corey's journey in information technology began over 20 years ago due to his love of technology. He has become an expert in making software tutorials, testing programs, and writing software reviews. This makes him a trusted source for both technology fans and beginners. Corey knows a lot about the IT field, which helped him create a channel that teaches others how to succeed with technology. He shows you how to make money online, how to use new hardware and software, and can even explain the newest digital and affiliate marketing tactics. In essence, Corey is here to give you the tools and knowledge you need to do well in the digital world! ====== Affiliate Disclaimer This video contains affiliate links. If you click on one of them, I'll receive a commission at no additional cost to you. I only recommend products that I personally use and love. Thank you for your support!