How Annapolis Internal Medicine Cut Hold Times 75% With AI | Assort Health

How can a primary care practice reduce hold times by 75% while expanding patient outreach? Dr. Titus Abraham shares how Annapolis Internal Medicine uses Assort Health’s patient access AI to make reaching the practice easier for patients and give staff more time for meaningful, human work. An independent primary care practice serving nearly 15,000 active patients, Annapolis Internal Medicine needed a better way to manage heavy call volume, appointment scheduling, and proactive outreach without sacrificing the personal relationships at the center of its care model. After partnering with Assort Health, the practice achieved: • 75% shorter hold times, from four minutes to less than one minute • 220% increase in labor capacity • 4.3/5 patient satisfaction with AI • 61% of flu-shot appointments booked through proactive AI outreach In this customer story, Dr. Titus Abraham, Managing Partner at Annapolis Internal Medicine, discusses the practice’s approach to AI adoption, reactions from patients and staff, improvements to daily workflows, and why active partnership is essential to building a system around the needs of a medical practice. Read the full Annapolis Internal Medicine customer story: https://www.assorthealth.com/customer... See how Assort handles patient access for primary care: https://www.assorthealth.com/primary-... Book a demo: https://www.assorthealth.com/book-a-d... About Assort Health Assort helps healthcare practices manage patient access across voice, text, and email, including appointment scheduling, intelligent triage and routing, routine questions, and proactive patient outreach. #HealthcareAI #PatientAccess #PrimaryCare