Beyond the Mortgage: Vulnerability, Protection and the Visual Client Journey

Consumer Duty has increased the focus on client understanding, vulnerability, and good outcomes across all areas of financial advice. In this session, we'll explore how mortgage advisers can use cashflow planning and visual modelling techniques to strengthen client understanding, improve protection conversations, and demonstrate greater value throughout the advice process. We'll look at practical examples of how advisers are integrating mortgage advice into wider financial planning conversations while maintaining efficiency and compliance. What You'll Learn: •How vulnerability requirements apply to mortgage advice •The role of visual modelling in client understanding •How cashflow planning strengthens protection discussions •Practical implementation approaches for advice firms Speakers: •Lee Old – Co-Founder, The Financial Planning Club •David Scholes – Director of Wealth Sales, FE fundinfo