Day 24 ServiceNow Ticketing Tool Full Practical | Support Engineer L1 & L2 | Real-Time Scenarios

#servicenowcommunity #ApplicationSupport #servicenowtraining #TicketingTool #L1Support #L2Support #ITSM #incidentmanagement ============================================== Learn ServiceNow Ticketing Tool in Hindi | L1/L2 Application Support Real-Time Practical 🎯 Topic: Ticketing Tools – ServiceNow for Application Support Training | L1 & L2 Engineers In Day-24 of our Application Support Engineer Training, we will learn how ServiceNow is used by L1 and L2 Application Support Engineers to manage production incidents, track issues, communicate with users, follow SLA and resolve tickets. 🔥 This is a REAL-TIME, JOB-ORIENTED practical session designed for Freshers, Experienced IT Professionals and anyone preparing for Application Support / Production Support roles. ━━━━━━━━━━━━━━━━━━━━ 📚 WHAT YOU WILL LEARN ━━━━━━━━━━━━━━━━━━━━ ✅ What is a Ticketing Tool? ✅ What is ServiceNow? ✅ Why ServiceNow is used in IT Support ✅ Incident vs Service Request ✅ How L1 Support receives an incident ✅ How to create an Incident Ticket ✅ Caller / User Information ✅ Short Description ✅ Description & Troubleshooting Details ✅ Category & Subcategory ✅ Impact & Urgency ✅ Priority ✅ Assignment Group ✅ Assigning Ticket to L1 / L2 ✅ Work Notes ✅ Additional Comments ✅ Ticket Status / State ✅ SLA & Escalation ✅ Ticket Investigation ✅ L1 Troubleshooting ✅ L2 Escalation ✅ Resolution ✅ User Confirmation ✅ Ticket Closure ✅ Complete Incident Ticket Lifecycle This is an excellent practical scenario for anyone preparing for Application Support Engineer, Production Support Engineer, L1 Support, L2 Support, SQL Support and IT Support interviews. ========================================== Resource Link: https://drive.google.com/drive/folder... ASE Playlists:    • Application Support Engineer (हिन्दी)   MSSQL Installation:    • How to Install Microsoft SQL Server 2022 &...   ================================================= #Timeline : 00:00 Introductions Day-23 01:29 Overview 07:51 Intro ServiceNow 13:15 What is a Ticketing Tool? 19:54 Service Now? 14:00 Practical -Create Incident 49:50 End ============================================== 📞 Contact for Online Classes (Stars InfoTech) 📧 Email: pravinauti244@gmail.com 📱 WhatsApp: https://chat.whatsapp.com/IJRnMEyMfbi... 📺 YouTube:    / @starsinfotchclasses   📝 Register Here: https://forms.gle/6tvPQYw5GLhLJ4BB7 👉 Join our Application Support Engineer Full Course (Beginner to Advanced with Real-Time Projects) =================================================== application support engineer training, how to create incident in ServiceNow ServiceNow incident management for application support ServiceNow ticketing tool for L1 support ServiceNow ticketing tool for L2 support application support engineer ServiceNow interview ServiceNow real time project scenario ServiceNow incident lifecycle step by step how L1 support handles ServiceNow ticket how L2 support handles incident ticket ServiceNow practical for application support engineer ServiceNow ticketing tool, ServiceNow incident management, ServiceNow tutorial, ServiceNow training, ServiceNow tutorial in Hindi, application support engineer training, application support engineer, application support L1, application support L2, ticketing tools, ITSM, incident management, ServiceNow incident ticket, ServiceNow ticket lifecycle, ServiceNow practical, ServiceNow real time scenario, production support, L1 support engineer, L2 support engineer ==================================================== ⚠ Disclaimer: This video is created for educational and informational purposes only. The content shared is based on real-time industry knowledge and experience. We do not guarantee job placement, but we provide guidance, training, and support to help learners prepare for IT careers. All trademarks and tools mentioned belong to their respective owners.