Business Transformation at The Royal Melbourne Hospital w. TRIRIGA | Adriana Stormont | MaximoLive

Adriana Stormont, Program Director for the enterprise CAFM software platform at Royal Melbourne Hospital, shares the hospital’s remarkable digital transformation journey. with IBM TRIRIGA. With 30 years of professional experience in senior administrative, facilities, quality, and project management roles, Adriana has driven operational improvements, quality initiatives, and digital innovation across healthcare, government, and not-for-profit organisations. Most recently, she led the successful implementation of IBM TRIRIGA Integrated Workplace Management System, transforming facilities management across the organisation. Adriana outlines the journey of digitising facilities management at The Royal Melbourne Hospital, detailing the challenges faced, solutions implemented, and benefits realised over five years. Key topics include: -The need for transformation: Outdated systems, siloed processes, manual paperwork, and lack of visibility on workforce and asset performance were limiting efficiency and compliance. -Implementation journey: A rigorous public health procurement process, selecting IBM TRIRIGA with support from IBM Global Project Services and Trixie Building Insights, delivering on time and budget even amidst the emerging COVID-19 pandemic. -Change management: Embedding digital systems required staff engagement, change champions, and customised approaches for diverse teams across departments. -Workflow digitisation: Consolidated multiple siloed systems into one integrated platform, enabling mobile access, real-time task management, and significant reductions in response times (up to 85% for some tasks). -IoT and AI initiatives: Passive infrared sensors for bathroom cleaning schedules, predictive monitoring of high-risk assets, and AI-assisted service report analysis to improve maintenance and asset management. -Integration with clinical systems: Linking TRIRIGA with Epic EMR to automate bed cleans, patient transfers, and radiology requests, reducing human error and improving patient throughput. -Digital Coordination Centre: A centralised hub for operational oversight, enabling real-time decision-making across clinical, surgical, transport, and facilities management teams. -Capital planning and ESG reporting: Using TRIRIGA for progressive condition assessments, space planning, and centralised monitoring of environmental and compliance data. -Future initiatives: Expanding AI capabilities, exploring Maximo Real Estate and Facilities (MREF), and continuing to enhance digital workflows and operational efficiency. Digital transformation is as much about people as technology, requiring collaboration, iterative improvements, and a focus on achieving outcomes through small, impactful actions. Healthcare facilities are complex environments where patient care, compliance, and operational efficiency intersect. This session provides practical insights into: -Implementing enterprise-level digital solutions in healthcare -Embedding change management and staff engagement strategies -Leveraging IoT, AI, and system integration to improve clinical and facilities workflows -Driving measurable improvements in patient throughput, asset management, and sustainability Whether you are a facilities manager, healthcare administrator, or digital transformation professional, this presentation offers valuable lessons and actionable strategies for modernising operations while improving patient outcomes. About The Royal Melbourne Hospital: https://www.thermh.org.au/ @royalmelbournehospital on YouTube The Royal Melbourne Hospital delivers comprehensive healthcare across emergency, acute, specialist, surgical, mental health, rehabilitation, aged care and community services. It is a major referral and trauma centre with extensive expertise in complex care, multidisciplinary treatment and ongoing patient support programmes. Speaker: Adriana Stormont Program Director, Enterprise CAFM / IBM TRIRIGA Royal Melbourne Hospital Event: Maximo Live 2025 #facilitiiesmanagement #TRIRIGA #IBMMaximo 🔗 Useful Links IBM TRIRIGA Integrated Workplace Management System https://www.ibm.com/products/tririga Trixie Building Insights https://www.trixiebuildinginsights.com IBM Maximo https://www.ibm.com/maximo #IBMMaximo #IBMTRIRIGA #RoyalMelbourneHospital