CLDA Webinar Series-Catching the Breach Before the Customer Calls: Building Real Time SLA Visibility

Thank you to our sponsor CXT Software - Catching the Breach Before the Customer Calls: Building Real Time SLA Visibility - A Practical Framework for Identifying Service Risk Before It Costs You the Contract For many courier operations, the first sign of a missed SLA is a customer's phone call. By then, it’s a conversation about broken promises and service recovery — not prevention. Gaps in real-time visibility, alerting, or documentation can turn a single missed delivery into a service credit, an at-risk renewal, or — on regulated routes — a compliance shortfall that puts the account itself in question. Shippers, healthcare systems, and enterprise customers are raising the bar for their courier and delivery partners. Real-time exception visibility, documented SLA adherence, and audit-ready delivery records are increasingly built into vendor contracts and RFPs. Join CXT + e-Courier to examine how courier operations can build real-time SLA visibility into their existing dispatch workflows, leaving you with the tools you need to self-assess your SLA readiness. Speakers: Lauren King, President, CXT + e-Courier Conal Charles, Director of Product, CXT + e-Courier