Ep. 6 | Rethinking how we build AI Agents – with Braden Ream, Voiceflow

What does it take to move beyond traditional chatbots and build AI agents that work in real-world enterprise environments? In this episode of The Bespoken AI Show, host John Kelvie talks with Braden Ream, CEO of Voiceflow, about the evolution of conversational AI and the opportunities — and challenges — that come with building AI agent experiences. In this conversation: How conversational AI has evolved from traditional chatbots to LLM-powered agents Why intent-based thinking can limit agentic systems AI hallucinations, governance, and the need for rigorous QA and monitoring How deterministic logic fits into modern AI architectures What enterprise adoption looks like as AI capabilities expand How AI agents could transform customer experience, from reactive support to proactive engagement Braden shares his perspective on where the technology is heading and how businesses can rethink the way they build and deploy AI experiences. 🎙️ Guest: Braden Ream, CEO of Voiceflow 🎧 Show: The Bespoken AI Show, hosted by John Kelvie Subscribe for more conversations about conversational AI, voice AI, agentic systems, and the future of customer experience.