Where Is Your Recruitment Funnel Leaking?

In this episode of SCRS Talks, Jimmy Bechtel sits down with Tom Farrand, Co-Founder and CEO of Delfa, to break down what a healthy recruitment funnel looks like from first inquiry to scheduled visit. Tom shares benchmark rates sites can measure themselves against, how to spot where a funnel is leaking, and why both speed to contact and consistent follow-up matter. They also walk through the three Cs of capacity, cost, and conversion, a simple framework to guide weekly staffing and spend decisions. Whether you’re managing a handful of leads or a large network, you’ll leave with practical numbers to track and ideas to try.