Why 60% of People With a Mental Health Diagnosis Never Get Treated: NeuroFlow's CEO Explains

Chris Molaro left the Army after leading a platoon in combat to build NeuroFlow, a behavioral health infrastructure company now working with the VA, national health plans, and health systems across the country. We talk about the 60% of people with a mental health diagnosis who never get treated, how AI helps flag suicide risk before it's too late, and the eighteen months NeuroFlow spent stuck behind a legal barrier before finding a way through. Chris also shares the story of a father NeuroFlow's system helped get into an appointment within 24 hours after he'd been told he'd have to wait over a month. Chapters: 00:00 Intro 00:30 Lessons from West Point and leading soldiers in combat 03:21 Why NeuroFlow built infrastructure instead of another therapy app 05:52 Finding the patients who fall through the gaps 07:58 Winning trust with the first provider groups 11:45 How NeuroFlow flags suicide risk with AI and LLMs 17:50 The 18-month legal barrier, and how response services solved it 20:10 Selling into the VA, national payers, and health systems 22:58 What a Blue Cross study revealed about cost and outcomes 30:25 Build versus buy: the VA, Quartet, and Owl Health acquisitions 40:48 The morning NeuroFlow's algorithm helped save a father's life 43:03 The next five to ten years for NeuroFlow 47:24 Rapid fire About 8 to 9% of NeuroFlow's team are military veterans, and several of the company's investors are too. More about NeuroFlow & Chris Molaro NeuroFlow Website: https://www.neuroflow.com/ NeuroFlow's LinkedIn:   / chrismolaro   Chris Molaro's LinkedIn: linkedin.com/in/chrismolaro/ More about Vik & Care Shift Vik's LinkedIn:   / sathvik-bilakanti-8b5344169   Care Shift LinkedIn: https://www.linkedin.com/company/care... Shift Website: https://careshift.vc/ Care Shift on Spotify: https://open.spotify.com/show/6Jghxsu... Shift on Apple Podcasts: https://podcasts.apple.com/us/podcast...