Things Companies Changed After Customers Figured Out the Trick

00:00 The Amazon Return Thrash 01:18 The Password-Sharing Commune 02:38 The Infinite Refill Trap 04:05 The Indestructible Return Loophole 05:25 The Free Trial Credit Card Carousel 06:49 The Secret Outlet Mall Illusion 08:11 Things You Throw Away That Could Be Worth a Fortune 17:15 New Science That Accidentally Explained Ancient Myths 33:52 Perfectly Normal Behaviors That Reveal Hidden Stress 42:56 The Hidden Dangers Built Into Safety Itself 51:14 The Unsettling Truth About How Fragile Human Civilization Really Is