Don't Hire To Cover Up Process Inefficiencies

Is your service team actually overwhelmed, or are your workflows the real problem? Josh and Joe break down how to measure what your team is really doing, build SOPs that matter, use peer review to find blind spots, and the 80% capacity rule for knowing when it's finally time to hire. 0:00 Intro 0:52 Overworked or Inefficient? 2:42 Measuring Efficiency 5:04 Workflows & SOPs 6:46 Peer Review & Study Groups 8:51 When to Actually Hire 10:26 Closing & Contact Info Questions? ftfquestions@gmail.com | ftfguys.com