Entitlement Management | SLA | EP 4

SLA EP 4 0:00 Introduction 0:50 agenda 1:11 What is SLA? 1:30 Importance of SLA 2:53 Entitlement Management in Salesforce 4:09 What is Entitlement ? 4:35 Business use case for Entitlement 5:32 how Entitlement work ? 6:30 Supported Object 6:50 how to enable Entitlement Management 10:54 Entitlement Template 14:15 Milestone in Salesforce 22:13 Different type of Entitlement process 26:50 Summary