Introduction to Case Management | EP 2

Case Management EP 2 0:00 Introduction 0:48 Agenda 1:00 What is a Case? 2:10 Basic Setup of Case Management 2:40 Customize support setup 4:00 Setup Business hours in service Cloud 5:16 Setup support holidays 6:45 Setup case in Salesforce 10:00 Case Creation option in Salesforce 14:14 Email to Case 16:05 Setup email-to-case in Salesforce 21:30 Email to case consideration 22:51 Web To Case in Salesforce 24:00 Web-to-case demo 29:00 Web-to-case consideration