Crisis Communication: How Leaders Should Respond When Things Go Wrong Part 2 | ITPR UNPACKED

What happens when a crisis hits your business and how should leaders actually respond? In Part 2 of this episode of @ITPRGroup Unpacked, we’re joined by Alison Arnot, internal communications expert, speaker and author of Internal Communication in Times of Crisis, to explore how organisations can manage communication during difficult moments. We discuss the realities of crisis communication, the role of leadership, and why clear, human internal communication is critical when trust is under pressure. From handling uncertainty to supporting employees and maintaining credibility, this episode is essential for any organisation navigating change, disruption or high-pressure situations. In this episode, we cover: How leaders should communicate during a crisis Common mistakes in internal communications Building and maintaining employee trust The role of transparency and clarity under pressure Why internal comms is critical to business resilience This episode is ideal for business leaders, directors, HR professionals, communications specialists, and marketing leaders looking to strengthen their approach to crisis management and internal communication. 🎧 Listen now to learn how to communicate with clarity, confidence and impact when it matters most.