66. How to Build High-Performing Teams in Retail with Currys' COO

In this episode of OFFBounds, Paula sits down with Lindsay Haselhurst, Chief Operating Officer at Currys, to explore how one of the UK’s largest retailers is transforming operations, culture, and sustainability—at scale. Lindsay shares her unique leadership journey from Chief Supply Chain Officer to COO, and how she’s driving operational excellence across 700+ stores and online. We discuss: 👉🏼 What makes a high-performing retail team 👉🏼 How Currys is applying the “Right First Time” mindset to improve delivery, reduce waste, and enhance customer experience 👉🏼 The impact of re-commerce, repairs, and 3D printing on the future of electronics retail 👉🏼 How Currys balances profit and purpose through a circular business model 👉🏼 Lindsay’s approach to retail leadership during crisis, transformation, and long-term change If you're a retail operator, supply chain nerd, sustainability advocate, or leadership enthusiast, this episode is packed with real insights, practical frameworks, and bold ideas for the future of commerce. 🔧 Featuring: Lindsay Haselhurst, COO of Currys 🌍 Topics: Retail Innovation, Operations, Supply Chain, Customer Experience, Sustainability 🎙 Host: Paula Macaggi, OFFBounds Podcast Lindsay will be speaking at Shoptalk Europe, our partner for this Europe's Retail Evolution series, and you can get discounted tickets on the links below: 🎟️ Retailers and Brands, code RBOFFBO20 or https://lnkd.in/gC_uXBND 🎟️ General Attendees, code GAOFFBO20 or https://lnkd.in/gn8KK8g5 #RetailInnovation #Currys #leadership #SupplyChain #Sustainability #ReCommerce #RightFirstTime #RetailPodcast #PaulaMacaggi #OFFBoundsPodcast