How To Improve NPS Without Focusing on the Score

The Net Promoter System is an excellent tool for increasing customer and employee engagement and cultivating loyalty. In this 10-Minute Take-away for the CXPA (www.cxpa.org), I share proven goal-setting strategies that improve NPS. Do the right things and the number will reflect the great things you are doing. To learn more, join the conversation at http://www.DesigningTheDifference.com Credit for Photos and images: www.dollarphotoclub.com