Moments that Matter? Employee Experience

The Employee Experience is an important concept in HR these days. Natal Dank of PXO Culture (https://pxoculture.com) and Tom Haak of the HR Trend Institute (https://hrtrendinstitute.com) have a first conversation about the employee experience. What determines the employee experience, how to improve "Moments that Matter" and highways and mountains as popular metaphors for employee journeys.