Omni-Channel l Service Cloud

Deliver more efficient support with Omni-Channel by routing cases to the right agents at the right time. Omni-Channel assists customers faster and more effectively while closing cases more quickly. In this Get Started video, an expert will show you how Omni-Channel routes cases and other work to the correct agents, automatically saving time and effort. We will review a day in the life of both an agent and supervisor as well as demo steps to enable Omni-Channel. 0:00 Intro and Overview 0:19 What is Salesforce Omni-Channel? 1:34 Demo: Omni-Channel Journey 4:08 Add Omni-Channel to Lightning App page 4:31 Enabling Omni-Channel 4:53 Create Omni-Channel Presence Status 5:15 Set up Routing Configurations 5:34: Create Omni-Channel Queues 6:00 Recap and Next Steps #Salesforce #ExpertCoaching #ServiceCloud #SalesforceSupport #SalesforceHowTo #Accelerator #ExpertCoachingVideo #OmniChannel Get Started: Service Cloud: Omni-Channel Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.