Tools don't build communities, people do: the Erasmus+ playbook

What makes an online community actually work? Erik Ballhausen, community management expert at the European Education and Culture Executive Agency, shares the playbook behind the Erasmus+ communities on Open Social: vision, governance, leadership and the art of bringing people together. Erik also shows practical tools any community manager can borrow, from a community checklist to a community barometer. Recorded at Open Social Summit '26.