In Conversation with NG Bailey

In Conversation with NG Bailey In this episode, Will Morey sits down with Kelly Tedesco, Managing Director of NG Bailey IT Services, to explore how one of the UK’s most established family‑owned businesses is modernising customer experience, scaling network services, and delivering long‑term value for customers through its partnership with Gamma. The pair cover: How NG Bailey’s 100‑year heritage and family‑owned stability shape a long‑term, customer‑first approach Why partnership is central to their model — from selective vendor alignment to joint solution development How Gamma and NG Bailey have evolved their collaboration over the past 6–12 months Why customers increasingly value governance, resilience, reliability and long‑term roadmaps over “shiny” tech How Webex’s below‑the‑waterline strengths (security, compliance, reliability) support NG Bailey’s customers Practical AI use cases inside Webex — including call‑handover summaries, noise removal and live translation How cloud flexibility supports sectors like education, where seasonal licence surges are essential Why vertical markets such as manufacturing and education are seeing strong benefits from Webex deployments How NG Bailey ensures successful delivery and long‑term managed services for every customer What “one team” partnership looks like in practice — from high challenge/high support to shared growth goals Kelly’s advice for building partnerships that last: active listening, transparency and agility This episode is ideal for channel partners, CX leaders, digital transformation specialists and IT decision‑makers looking to understand how trusted partnerships, proven platforms and pragmatic AI can modernise operations without introducing risk. #gamma #ngbailey #partnership #webex