Where Your Agency Is Leaking Appointments (And How To Fix It)

I was invited to do a masterclass for Agency Operators and this was the result. I explain how your agency is leaking appointments, what to track to identify the leaks and how to fix them to maximise shows and appointments on your calendar. Chapters: 0:00 Where appointments fall through the cracks 3:30 A real agency funnel, self booked leads 5:34 Why self booked leads show up half as often 9:23 The 5 numbers you need to track 13:50 Calendar availability and the motivation curve 16:53 Never book more than 3 days out 19:01 The ghost calendar hack 23:41 Where and how to hire setters 31:22 Onboarding and test calls 34:40 How long a setter call should be 36:28 Live discovery role play for HVAC 42:11 The KPIs: 50% booking, 70% show 46:05 Phone first, then Zoom 52:43 Start tracking everything