Genesys Contact Center Training Video - Cloud API Conversation API Overview

Master Genesys Cloud CX - Try 100+ Video Lab/Lectures for FREE https://elearning.voicebootcamp.com/g... Overview of conversations, covering their key components and operations. It begins by outlining the structure of a conversation and introducing common terminologies used to describe its elements. Users will learn how to retrieve conversation data, make updates to existing conversations, and initiate new ones. The goal is to equip users with a foundational understanding of how conversations are managed and manipulated within the system.