“All in on AI” a conversation with Chris Hart, General Manager of Eliza, Lottie

Care Ecosystem Podcast, Episode 4: Chris Hart, General Manager of Eliza at Lottie, joins Nourish's Denise Tack and Lee Gilbert to talk about building an AI voice agent for care providers and being honest about where it can go wrong. The conversation starts with a concerning stat: some care homes miss up to 70% of inbound calls, often because the person answering the phone is a nurse with a thousand other things to do and no access to pricing or availability. Eliza was built to close that gap, but Chris is refreshingly candid about the ethical tightrope. The episode closes with a genuinely moving story about a caller named Martin, who has dementia and rang a care home at 6am and the follow-up call that helped him book a respite stay that same day.