Connect Claude with ServiceNow Using MCP - See It Solve a Real P1 Issue | Live Demo

One question about a P1. Claude pulled incidents and changes from ServiceNow, lined up the timestamps, and spotted that 4 of 5 open incidents opened after one certificate change. I never built that. I built three narrow MCP tools. Step-by-step lab guide and sample scripts: https://drive.google.com/drive/folder... In this video: → Turn a Scripted REST resource into an MCP tool with the MCP Server Console → Connect Claude Desktop to a remote ServiceNow MCP server over OAuth (custom connector) → Let Claude write one work note and nothing else: no code path to state, priority or assignment → Disable one tool and ask the same question again CHAPTERS 00:00 — What We’re Building 00:43 — The Step-by-Step Lab 01:17 — The Real ServiceNow Use Case 02:50 — Before We Start: Prerequisites 03:29 — Build the REST APIs 05:32 — Create the 3 MCP Tools 06:29 — Build the MCP Server 08:10 — Turn REST APIs into MCP Tools 09:13 — Add All 3 Tools 10:09 — Configure OAuth 10:47 — Connect Claude to ServiceNow 11:56 — Set Tool Permissions 12:30 — Claude Investigates a P1 13:24 — Which Incident Should We Worry About? 14:03 — Let Claude Write the Work Note 14:29 — Did It Actually Update ServiceNow? 15:01 — What We Built & Part 3 AI AGENT FABRIC SERIES (ServiceNow now calls this Action Fabric) Part 1: Build a ServiceNow MCP Server, live:    • Build ServiceNow MCP Server - Live Demo | ...   Part 2: Claude as the MCP client (this video) NowForge: Build it. Ship it. Demo it. Production-realistic ServiceNow builds on a real instance, failure modes included. LinkedIn:   / akshay-patwa-nowforge-ba152b63   #ServiceNow #MCP #ClaudeAI