ServiceNow AI Control Tower (AICT → SICT) Explained | Complete Guide - Part 1

How many AI agents is your company running right now — and who approved them? In Part 1 of this series I explain ServiceNow SICT (Super Intelligence Control Tower, formerly AI Control Tower) end to end, in plain words: why a company needs one place to find, approve, protect, check and measure all of its AI; the five pillars (Discover, Govern, Secure, Observe, Measure); how AI is stored in the CMDB; Managed vs Unmanaged AI; the AI lifecycle from onboarding to retirement; the kill switch for a rogue agent; and how quality and value are measured. Parts 2–5 are hands-on labs on a real ServiceNow instance: build your AI inventory, onboard and govern an AI system, secure AI in production, then observe, measure and retire. ⏱ CHAPTERS 00:00 Welcome — what this series covers 01:13 The questions every company is asking 01:58 AI is everywhere: skills, agents, MCP, shadow AI 03:49 What SICT (AI Control Tower) is 04:43 The five pillars 06:48 One data model 08:31 Three layers in the CMDB 10:21 Managed vs Unmanaged AI 11:35 Who decides: the AI steward and automated rules 12:47 The AI lifecycle 14:34 Stop a rogue agent: the kill switch 16:00 Observe and measure: is it good, is it worth it? 17:17 What’s next in the series 🔗 LINKS Subscribe:    / @thenowforge   LinkedIn:   / akshay-patwa-nowforge-ba152b63   SICT (AI Control Tower) docs: https://www.servicenow.com/docs/r/int... Full series playlist: [add the playlist link] 📌 NOTE AI Control Tower is now called SICT (Super Intelligence Control Tower). The video uses the earlier name — it is the same product. This video is not legal advice. Value numbers are examples. ServiceNow features and licensing change often — check your own instance and contract. Build it. Ship it. Demo it. #ServiceNow #SICT #AIGovernance #AI