Nobody Owns How Work Gets Done. Phil Kirschner on the Accountability Gap HR Leadership Must Name

Who in your company owns the way work actually gets done? HR, IT and real estate each tune their own lane, and nobody owns the combined experience. Your HR business partners are asked to run the business and change it at the same time, so the run work always wins. Better people in the same structure produce the same service results. The gap is in the design. In this episode, Jackson and Scott talk with Phil Kirschner, who calls the missing role the Chief of Work, about who should own the work system and how to start. You'll discover: Why the 30-year-old business partner model keeps producing service outcomes How three common assumptions, from AI-freed time to engagement scores, hide the real gap What Monday moves to make, from a run-or-change audit of HR roles to the question to ask your CEO If your best HR people keep getting pulled back into daily operations, listen now and learn how to separate running the work from changing it. Mentioned in this episode: Phil Kirschner on LinkedIn:   / philkirschner   The Workline (Phil Kirschner): https://www.walktheworkline.com/ Music by AudioCoffee: https://www.audiocoffee.net/ Powered by Talent Sherpa