Ep 193: Delivery and the e-commerce value proposition

Dean Maciuba, Director Consulting Services at Logistics Trends & Insights, joins me to discuss how home delivery fits in with the e-commerce value proposition: • UPS and FedEx's growing network of access points (PUDOs) • How UPS and FedEx are using those access points for residential deliveries, including redirections of failed first-time deliveries • Pressures on delivery drivers • Residential delivery: what the customer wants • Customer choice in delivery • Multiple home delivery attempts • Porch piracy • Price pressure on residential delivery, promoting PUDO delivery but being absorbed by e-commerce sellers • Amazon, home delivery, and losses in delivery • Rural delivery fees • Parcel lockers in the USA • Putting the customer in control of their deliveries (interactive delivery management - IDM) • Amazon's parcel locker network - including direct delivery to parcel lockers • Amazon's focus on e-commerce delivery: the customer! • How Amazon delivers in the last mile • Amazon volumes going through UPS, FedEx, and the US Postal Service • Reducing cost in the last mile