Ben Holeyman (Jane App) - Can AI Make You a Better Physio?

In this special episode of The Physio Coach Podcast, Charlie Goodchild sits down with Ben Holeyman, Partnerships Manager at Jane App, to explore how technology has changed physiotherapy and what the continued growth of artificial intelligence could mean for clinicians, patients and clinic owners. Drawing on Charlie’s experiences as both a physiotherapist and the founder of Better Physio Group, they trace the journey from handwritten notes, fax machines and disconnected clinical systems to online booking, automated reminders and AI-assisted documentation. They discuss how practice-management technology can reduce administration, improve clinic efficiency and allow clinicians to be more present with their patients. They also explore patient-data security, AI-generated misinformation and why human communication, clinical reasoning and trust will remain central to good healthcare. Topics covered: The evolution of technology in physiotherapy Improving the patient and clinician experience Practice-management software and clinic efficiency Online booking, payments and cash flow AI scribes and clinical documentation Patient-data security and responsible AI use Why AI cannot replace human connection Technology, productivity and work-life balance AI self-diagnosis and healthcare misinformation The future of physiotherapy and patient care ━━━━━━━━━━━━━━━━━━━━━━ 🔗 CONNECT & LEARN MORE 📸 Instagram:   / betterphysiogroup   ▶️ YouTube:    / @the-physio-coach-podcast   🏥 Book a physio appointment in London, UK: https://betterphysiogroup.com/ 🎧 Guest: Ben Holeyman, Partnerships Manager at Jane App 🌐 Website: https://jane.app 🤝 This episode is sponsored by Jane App Jane is a clinic management software designed to help healthcare professionals run smoother, more efficient practices — from booking and scheduling to notes and payments. 🔗 Learn more: https://jane.app 📸 Follow Jane UK:   / janeapp_uk   📅 Book a demo: https://jane.app/en-GB/demo Use the code PHYSIOCOACH2MO for 2 months free. If you found this episode helpful, consider sharing it with a friend or leaving a review — it helps us more than you know. Chapters 00:00 Introduction 00:57 A Different Kind of Episode 02:23 Ben Holeyman’s Role at Jane App 03:22 Handwritten Notes, Fax Machines & Early Technology 08:32 Moving Towards Digital Documentation 13:06 The First Clinical Software Systems 15:47 Improving the Patient Experience 17:35 Technology as a Clinical & Business Assistant 19:37 Choosing Software as a Clinic Owner 21:12 Cards on File, Cancellations & Cash Flow 24:27 Why Healthcare Has Been Slow to Adopt AI 25:35 How AI Scribes Changed Charlie’s Consultations 27:00 Technology & Exercise Prescription 31:03 Helping a Clinical Team Adopt New Technology 34:02 Concerns About AI in Healthcare 37:53 Creating an Experience Beyond Clinical Outcomes 39:07 What AI Can & Cannot Replace 40:23 How Will New Physiotherapists Learn? 42:12 Why Communication Remains Essential 44:32 Reclaiming Time With AI 47:01 Technology & the Four-Day Working Week 49:28 Patient-Data Security & Responsible AI Use 51:53 AI Scribes & the Patient Experience 56:26 AI, Podcasting & Accessible Education 58:04 Lessons for Clinicians Adopting Technology 58:43 Creating Clear Patient Plans 01:01:09 Using Clinical Notes to Maintain Continuity 01:03:16 WhatsApp & Communication Between Sessions 01:06:27 How Technology Could Empower Patients 01:07:22 AI, Expertise & Online Authority 01:09:12 Self-Diagnosis & Misinformation 01:13:20 When Patients Should Seek Professional Help 01:14:52 What Does Better Never Ends Mean? 01:16:03 Final Thoughts & Outro